Expert advice

What guests really want – how to exceed expectations

We asked our Guest Experience Manager Justine to provide some tips on what guests are really looking for, how to exceed their expectations and ways to make their stay one to remember. Hot tubs Still our most popular website search, with 17,000 hot tub filter searches per month (that…

VAT – frequently asked questions

We often get asked how to handle VAT. There are plenty of technical questions about applying it to your prices, reaching the threshold and registering. We thought that the best person to clear it all up was owner of Dimpsey and trained accountant Emma Warren, so Jennie of the Owner…

Business loans – advice from Triodos Bank

How would a business owner know if they are eligible? At Triodos Bank, we only lend to organisations that have a positive impact on people and planet. We know banking can be a force for good, so we use our deposits to create positive social, environmental and cultural change to…

Providing an eco experience – from Jo at Devon Dens

When we built Devon Dens it was never a case of, “let’s put some cabins in a woodland and, oh why not do some eco stuff?” It was always “Let’s create an off-grid, beautiful site with an ethical ethos running right through the core.” We wanted something…

Soil Association – the benefits of buying organic for your space

The organic market is now worth £2.33 billion and the UK is spending £45 million on organic produce and products every week.  It’s the highest value ever placed on the organic market in seven years of continuous growth. That boom reflects the growing trend of conscious consumerism…

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